Effective Date: 1 March 2025

1. General Policy
   At XCO Group and all affiliated websites, we strive to ensure customer satisfaction with
   every purchase. However, we understand that circumstances may arise where you need to
   cancel an order. This policy outlines the terms and conditions for cancellations of online
   purchases.
2. Order Cancellations
   • Before Dispatch: If you wish to cancel your order, you must notify us as soon as
     possible. Orders can only be cancelled before they have been processed for dispatch.
   • After Dispatch: Once an order has been dispatched, it cannot be cancelled.
3. Custom or Branded Orders
   • Orders for customised, branded, or made-to-order products cannot be cancelled
     once production has started.
   • If a cancellation is requested before production begins, a cancellation fee may apply.
4. Refunds for Cancelled Orders
   • If a cancellation request is made after processing but before dispatch, we reserve the
     right to charge an administrative fee.
   • Refunds for cancellations may take 14–21 business days to process, depending on
     your payment provider.
5. How to Request a Cancellation
   To cancel an order, please contact us via:
   • Email: info@xco.co.za
     Please provide your order number and reason for cancellation when making the request.
6. Exceptions
   1. XCO Group reserves the right to refuse a cancellation request if the order has already
      been dispatched.
      1. Bulk or wholesale orders may be subject to additional cancellation terms, which will
         be communicated at the time of purchase.
7. Changes to this Policy
   XCO Group reserves the right to modify this cancellation policy at any time. Any updates will
   be posted on our website.
   For further assistance, please contact our customer support team.